Subscriptions Faq

Existing customers click here to login

 

How do subscriptions work?

You have the option to receive products delivered automatically to your door every 30, 45, 60 or 90 days. Simply checkout via the Subscribe + Save option on a product page.

You'll receive your products based on the timeframe you have selected, and all of all our subscriptions come at a discount!

 

Can I have more than one subscription active at a time?

Yes, you may have more than one subscription active at any time. For example, you may have a subscription that is delivered on the 9th of each month and another one delivered on the 15th of each month.

 

How do I update my Billing Information?

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.

 

Can my order include products that I want as a subscription and also one-time-purchase, non-subscription products?

Yes, absolutely! For example, you can place an order which includes a Chocolate Fudge Plant Protein delivered every month, along with a single one-time purchase of Blue Spirulina.

 

Can I skip a delivery?

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.

 

How can I update my Shipping Address

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

 

What if a product runs out of stock that I have in my subscription?

Your subscription will not be shipped off until the product is back in stock. However, if you don't wish to wait, you may edit your subscription at any time to remove the product that is currently out of stock.

Please click here to login to your subscription dashboard, then select the subscription order and then select Subscriptions > Delete.

 

Why does my discount code not work with my subscription?

As we are already providing a discount on having a subscription, we are unable to provide any further discounts with your subscription.

 

I have a gift card, does it work with subscriptions?

You can't use a gift card with subscriptions. You'll need to use the gift card as a single one-time purchase.

 

Can I use a discount code with my subscription?

As we are already providing a discount on having a subscription, we are unable to provide any further discounts with your subscription.

 

Do you have any other questions?

Please contact us via our contact page and one of our customer service representatives will assist you further.